Procurement & Client Service Desk

As a Procurement Operations & Client Service Desk Consultant at Chain IQ based in Airoli, Mumbai, your primary responsibility will be to provide operational procurement support for the APAC region. You will be the first point of contact for Chain IQ clients, external procurement partners, and third-party providers, ensuring timely responses and issue resolutions in accordance with agreed SLAs and KPIs. Your duties will include maintaining and documenting client enquiries and resolutions through a ticketing system, escalating complex issues as needed, and managing operational processes to facilitate accurate and timely ordering and receipt of goods and services. Additionally, you will be tasked with ensuring data quality of contracts with client vendors, supporting the optimization of procurement processes and platforms, and participating in quality improvement initiatives. To excel in this role, you should possess a university degree or equivalent industry experience, strong oral and written English skills, and a minimum of 3-4 years of experience in procurement support or client service desk functions. Experience with incident management systems, Ariba P2P platform or SAP MM Module, and a customer-service orientation will be beneficial. Exposure to sourcing processes and contracts fundamentals is also desirable. Joining our global team at Chain IQ means being part of a diverse and high-performing environment where your contributions matter. We pride ourselves on being a Great Place to Work-certified organization and value the impact our employees make. Together, let's shape the future of procurement and create meaningful change. Please note that applications from placement agencies or similar entities will not be considered. We are looking for individuals who are eager to create, lead, and make a positive impact within our organization.,