Procurement Associate

Job Title: Purchasing Associate. Procurement Shared Services

Primary Duties and Responsibilities include, but are not limited to:

• Review and process special PO requests per defined guidelines. This includes description-only, special handling, non-Corporate service orders, and Capex orders.
• Process emergency order requests, where supplier email is on file.
• Prepare and issue Daily reporting including POs on Hold, new match exceptions, new item requests, and EDI exception reports.
• Work HP Service Portal tickets for PO Changes, Cancels, Status, and any other basic PO issues.
• Resolve issues and concerns as presented in procurement transaction mailboxes and communicate resolutions in a professional and timely manner to Business Units/Clients and Suppliers.
• Update basic Vendor data information and communicate with Accounts Payable regarding changes.
• Resolve Match (Invoice) Exception issues. Resolution includes PO updates and email communications with suppliers, Category Managers, and Accounts Payable.
• Resolve PeopleSoft Sourcing Errors (approved requisitions failing to create a PO).
• Update and maintain End-user profiles in designated third-party Supplier Portals (Staples & Tech Optics).
• Troubleshoot GXS (Active order PO dispatch) issues from Daily reporting (work with suppliers on PO issues).
• Perform EDI (Electronic Dispatch Interface) testing of New PO Suppliers.
• Work on special and ad hoc projects to support Team Leads and the Senior Shared Services Manager, as needed.
• Meet defined SLAs for all tasks and responsibilities.
• Any other duties to support the Procurement Shared Services group, as assigned.

Skills and Capabilities

• Ability to work required hours and within SLA requirements.
• Customer service focus & strong English written and verbal language skills, including skill with Outlook email communication and Inbox management
• Basic Purchasing or Procurement Systems knowledge
• Intermediate Level of Microsoft Office, including Excel, Word & PowerPoint
• Experience with PeopleSoft (preferred), SAP or similar system
• Team oriented, has a Collaborative Style
• Must be well organized and be able to demonstrate problem solving ability
• Proven issue-resolution experience Job Requisition Request

Education and Experience

• Bachelors degree required.
• 2 years+ experience in call center, retail, purchasing or logistics, with proven systems, customer-facing and problem-solving skills