Process Trainer Travel Account Domestic Process

Job Title: Process Trainer Travel Account (Domestic Process)

Location:

Job Summary:

Process Trainer

Key Responsibilities:

• Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery.
• Evaluate training effectiveness through assessments, feedback, and performance tracking.
• Observe and mentor trainees during OJT/production to ensure skill application and improvement.
• Regularly share training progress and pending updates through structured reports/MIS to the operations team.
• Keep training content up to date by reviewing and updating materials periodically in line with process or product changes.
• Participate in internal and external calibrations to align training outcomes with business expectations.
• Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly.
• Conduct knowledge checks for both new hires and production staff to assess understanding and retention.

Required Skills and Qualifications:

• Strong command over English both written and verbal communication.
• Prior experience in handling training for

  travel process

  (mandatory).
• Strong customer/client handling skills with an understanding of travel-related processes.
• Willingness to work in all shifts as per business requirements.
• Experience in training delivery – product, process, soft skills, or upskilling.
• 1–5 years of relevant experience in process training (line trainer experience will also be considered).
• Must have previous experience in the

  travel industry/domain

  .

Preferred Candidate Profile:

• Candidates currently residing in or willing to relocate to

  Chennai

  .
• Exposure to

  domestic travel processes

  is highly preferred.
• Self-driven, proactive, and adaptable to fast-paced environments.

travel domain

Weblink – www.igtsolutions.com

Location - Chennai/Pune