Process Trainer

Role Overview: As a Process Trainer in the Insurance sector located in Gurgaon - Sec 44 with 6 Days Working, your primary role will involve identifying training needs across levels and conducting Refresher Training to enhance employee productivity. You will be responsible for coordinating training schedules, creating training materials, and ensuring follow-up. Additionally, training new employees on sales techniques, product knowledge, customer interactions, and internal systems will be crucial. Providing detailed product knowledge on Health Insurance to new joiners and delivering product training to various levels within the organization will also be part of your responsibilities. Key Responsibilities: - Conduct refresher training sessions to enhance employee productivity - Coordinate training schedules, set up training sessions, and create training materials - Train new employees on sales techniques, product knowledge, customer communications, and internal systems - Provide product knowledge on Health Insurance to new joiners - Deliver product training to Associate Sales Consultants, Team Leaders, and Asst. Sales Managers - Assist in delivering ongoing training programs - Evaluate training effectiveness and report on trainees" progress - Review training performance and prepare participant score sheets - Arrange follow-up training sessions and provide timely feedback to trainees - Maintain detailed records of workshops, participants, feedback, and follow-up activities Qualifications Required: - Background in training and development - Proficiency in employee development to help employees meet performance targets through hiring, coaching, and mentoring - Ability to monitor and coach employees to achieve performance targets - Strong communication skills to address and resolve performance-related issues - Capability to handle employee escalations effectively - Ability to escalate issues to supervisors or internal departments when necessary - Fluency in English and Hindi (Note: The additional details of the company were not provided in the job description.),