Process Trainer-(International Voice process only)-Immediate joiners

Job Description

Experience: Minimum 4 years, with at least 1 year as a Process Trainer for International Voice Process Immediate Joining or 15 Days Notice Period ( Excellent Opportunity Limited vacancy) We are seeking a dynamic and experienced Process Trainer to join our leading client in Bangalore. As a Process Trainer for the International Voice Process, you will play a crucial role in training and developing our team members to deliver exceptional customer service and achieve operational excellence. Key Responsibilities: - Conduct training sessions for new hires and existing team members on product knowledge, communication skills, customer service techniques, and process workflows - Develop training materials, modules, and assessments to ensure effective learning outcomes - Monitor and evaluate trainee performance through coaching, feedback, and performance reviews - Collaborate with operations and quality teams to identify training needs and implement continuous improvement initiatives - Stay updated on industry trends, best practices, and technologies to enhance training programs Requirements: - Bachelor's degree or equivalent experience in a related field - Minimum of 4 years of experience in the BPO industry, with at least 1 year as a Process Trainer for International Voice Process - Strong communication and interpersonal skills - Proven ability to deliver engaging and effective training sessions - Excellent organizational and time management skills - Ability to work in a fast-paced environment and adapt to changing priorities. - Flexible to any shifts - Flexible to work from office Mode only If you are passionate about training, mentoring, and shaping the future of our team members, we invite you to apply for this exciting opportunity. Join us in driving excellence and delivering world-class customer experiences. Apply now for immediate consideration! Interested candidates can call prashanth @ 9360810536 on Monday to friday between 9.30a.m. to 6p.m. Please dont call on saturday or Sunday or share your resume in whats app or apply your profile here in Naukri.