Process Trainer || International Process

Ocube Services

2 - 5 years

3 - 7 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

process training tna ttt ojt sales training tni

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Ocube Services

Key Responsibilities

A. Training Delivery

Conduct
New Hire Trainings (NHT)
focused on end-to-end process, systems, and policies.
Deliver
refresher
and
upskilling sessions
to reinforce process adherence and drive continuous learning.
Facilitate
floor readiness sessions
and provide
on-the-job support
during nesting or OJT phases.
Customize delivery based on process complexity, LOB requirements, and agent proficiency levels.

B. Content Development & Maintenance

Develop and update
SOPs, knowledge bases, and training decks
in collaboration with Operations and Quality teams.
Translate
process updates
and
client changes
into accessible training material in real time.
Create microlearning formats, simulations, and case-based learning as per process needs.

C. Performance Tracking & Coaching

Monitor
trainee performance
using assessments, QA feedback, and real-time dashboards.
Identify performance gaps early and provide
targeted coaching and retraining plans
.
Maintain performance logs and assist in agent development roadmaps in coordination with TLs.

Preferred Experience

Experience across
CX/CS/Tech Support/Operations
in a BPO or Shared Services environment.
Hands-on with
Zoho CRM
,
Tableau dashboards
, or other call center tech stacks is an advantage.
Exposure to
ISO-compliant or process-certified
environments is a plus.
5.5 Days working

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