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Process Trainer

Frankfinn Aviation Services Pvt. Limited

2 - 6 years

0 Lacs

maharashtra

Posted:14 hours ago| Platform: Shine logo

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Skills Required

performance improvement productivity management customer satisfaction training materials development training sessions observation refresher trainings onthe training progress reports preparation calibrations call listening performance improvement initiatives feedback sessions

Work Mode

On-site

Job Type

Full Time

Job Description

As a Training Specialist, you will be responsible for developing product/process training materials, which include digital presentations, training manuals, and instructional videos. You will schedule and conduct training sessions on various sales/call center topics/pitches for new employees, as well as train existing employees on new or updated procedures to enhance their performance. Your role will involve observing the daily operations of sales associates to identify areas for improvement and conducting refresher training sessions when necessary. You will collaborate with team leaders and managers to facilitate on-the-job training and measure the effectiveness of training sessions by preparing individual or team progress reports. In addition, you will be tasked with ensuring that employees maintain productivity levels and uphold high levels of customer satisfaction during on-the-job training. You will participate in calibrations, call listening sessions, and work directly with agents/leads to enhance overall performance through initiatives such as training needs identification, structured feedback sessions, daily briefings, and performance key task sessions.,

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