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2.0 - 7.0 years

2 - 4 Lacs

Mumbai Suburban, Mumbai (All Areas)

Hybrid

Naukri logo

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

Posted 6 hours ago

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3 - 8 years

4 - 7 Lacs

Bibinagar

Work from Office

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Role & responsibilities Conduct Temperature Mapping for equipment and controlled environments as per regulatory standards. Perform Validation of PLCs / HMIs to ensure system functionality and compliance. Handle SCADA System Qualification, Troubleshooting, and Support , ensuring smooth operations and minimal downtime. Manage Calibration of all critical instruments used in the API manufacturing process, maintaining accuracy and compliance. Maintain calibration records, schedules, and ensure timely execution of calibration and validation activities. Coordinate with cross-functional teams for effective implementation of instrumentation projects and modifications. Ensure compliance with cGMP, regulatory, and safety guidelines in all instrumentation activities. Provide technical support during regulatory audits and inspections. Preferred candidate profile Minimum 3 to 9 years of relevant experience in instrumentation within the API or pharmaceutical industry . Sound knowledge of PLCs, HMIs, SCADA systems, temperature mapping techniques, and calibration standards. Strong troubleshooting and documentation skills. Ability to work in cross-functional teams and manage multiple tasks efficiently.

Posted 1 month ago

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10 - 20 years

12 - 14 Lacs

Oragadam, Sriperumbudur, Chennai

Work from Office

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Mainly focus on IN PROCESS QUALITY, REJECTION CONTROL, REJECTION ANALYSIS, ZERO REJECTION at CUSTOMER END, CALIBRATION of RECEIVING GAUGES by CMM, SUB ASSEMBLY SETUP APPROVAL, CHILD PARTS INSPECTION, SUB ASSEMBLY, IN-HOUSE VALIDATION of PARTS et Required Candidate profile DME/BE/CIPET 10+yrs exp with any AUTOMOTIVE PLASTIC / IM Unit into INPROCESS QUALITY / IPQC handling LINE QA, REJECTION CONTROL, CHILD PARTS QAAPPROVAL etc Exposure in WIRING HARNESS / IM is a plus Perks and benefits Excellent Perks. Send CV cv.ch2@adonisstaff.in

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10 - 20 years

12 - 14 Lacs

Oragadam, Sriperumbudur, Chennai

Work from Office

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Lead INPROCESS QA / IPQC handling QA PROCESSES, REJECTION ANALYSIS, QUALITY COSTING, CALIBRATIONS, PROCESS AUDIT, PRODUCT AUDIT, LAYOUT INSPECTION, FINAL INSPECTION, QUALITY COMPLIANCES, CQA, IPQC, FINAL QUALITY CHECKS, CUSTOMER COMPLAINTS HANDLING.. Required Candidate profile DME/BE/CIPET 10-20yrs exp with any AUTOMOTIVE PLASTIC / IM Unit into QA having 5+yrs of strong exposure in INPROCESS QUALITY / IPQC must Apply only if u hv exp in AUTOMOTIVE INJECTION MOLDING unit Perks and benefits Excellent Perks. Send CV cv.ch2@adonisstaff.in

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11 - 15 years

27 - 30 Lacs

Gurgaon

Work from Office

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11+ years of industry experience in Quality & Training domains in contact center customer service domain. Experience in banking domain is preferred. Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Strong client-facing skills with excellent communication, negotiation and conflict management skills. Strong Process Knowledge and Compliance to Multiple Audit procedures. Thorough knowledge of MS office tools like Power point & excel are critical for the job Experience in implementing innovative solutions and driving technologies, automation. Analytical acumen and the ability to streamline complex processes. Essential Job Elements: Lead TQ support for a new strategic offering, training and quality as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation. Drive continuous improvement program across processes. Analysis of utilization, efficiency and available data for the process. Undertake detailed process improvement studies and up skills the team members Ability to get out of the box ideas and Process Improvement Initiatives in the process Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options. Should drive Process Control & Compliance in addition to managing Audit requirements. Innovate new ways of learning and help drive adoption of Tech infused learning solutions. Lead Governance & performance reviews for areas driven by T&Q team. Mentor Green Belt/Yellow Belt projects.

Posted 3 months ago

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2 - 7 years

2 - 4 Lacs

Mumbai Suburbs, Mumbai (All Areas)

Hybrid

Naukri logo

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

Posted 3 months ago

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