Process Specialist

Job Title: Process Specialist - Employee Data Management

As a Process Specialist in the Employee Data Management team within HR Operations, you will be responsible for processing all client HR-related transactions in the HCM (SAP) system. This includes handling new hires, terminations, transfers, promotions, time, and attendance. You will report directly to the Team Lead

Skill/Experience Requirements

Graduate

• Manage and resolve HR-related incidents using the ticketing system (Service Now).

• Strong communicative English skills, customer focus with a strong sense of urgency.

• Results and deadline-driven, with the ability to balance and prioritize multiple tasks

• Good to have: SAP HCM Certification

Roles and responsibilities Process HR transactions which may include:

o New hires (on SAP – OM, PA modules)

o Employment data changes – Position Creation & Mapping, Transfers, Employee letters

o Terminations/Retirements o Leave and attendance transactions. Changes in Employee Situations e.g. Reclassifications, Active to Inactive, Full-time/Part-Time and vice versa

o Exposure to ServiceNow ticketing tool will be added advantage and good use of MS office tools (Outlook and MS Excel)

o Maintain a high level of customer service excellence.

o Resolve data-driven issues efficiently.

o Achieve process and transaction excellence.

• Ensure to Maintain service level agreements (SLA) i.e timeliness and Quality of each transaction

Additional Information:

• Shift timings: 5:30 PM to 2:30 AM

• Location: Infosys BPM, Electronic City, Bengaluru