Process Specialist

Key Responsibilities:

• Support Fixed Income Process to ensure accuracy and completeness of available data
• Gain understanding of core processes to better comprehend identify potential process efficiencies
• Work as part of a team ensuring SLAs Service Level Agreement is met and maintained and escalating issues to Managers
• Weekly connect with the client to discuss on the overall performance
• Ability to document the procedures develop training plans and other business process relevant documentation
• Should be able to provide training to the new joiners
• Should act as a QC analyst when needed
• Contribute to overall team progress via huddles ideas initiatives training and development
• Plan and organizes own work and keeps the Managers informed of status and activities
• Ensure that the Daily Weekly Monthly reports are delivered
• First point of contact on subject matter questions
• Conducting One on One meeting with the team members
• Performance Review discussion
• Provides training guidance to new members in the Team and assist the Managers in executing the Development Plans of the new members may perform some tasks when required

Preferred Skills: