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Diageo
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Process Specialist, Facilities Management

Process Specialist, Facilities Management

Diageo

8 - 10 years

7 - 12 Lacs

bengaluru

Posted:4 weeks ago| Platform:

Apply

Skills Required

facilities management statutory compliance event management compliance vendor partnership management ifm operations housekeeping

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the team: (TE)

About the role:

This role will be part of Diageos Corporate real estate services team and will be responsible for managing and overseeing all workplace services, acting as the primary point of contact for stakeholders, and ensuring effective management of the Integrated Facilities Management (IFM) vendor partner. This role will drive operational excellence, monitor vendor KPIs, and ensure a safe, efficient, and productive workplace environment.

Role Responsibilities:

Serve as the main point of contact (POC) for internal stakeholders regarding workplace services and facilities-related matters.
Manage and oversee all aspects of workplace services including office maintenance, housekeeping, security, space management, and related facilities operations.
Oversee the operations of transport team covering employee daily commute services, business travel and related airport transfers support, MIS an ensure employee feedback and service tickets are addressed with due priority.
Leadership visits and management (Accommodation, safety& security, Ground transfers)
Event management
Supervise security and surveillance systems to ensure safe and complaint work environment
EHS Site level requirements, records and reporting
Monitor and analyse monthly operational and capital expenditures versus budget. Support budget management and cost optimization initiatives related to facilities services
Infrastructure management plan, design and optimise office space utilisation
Collaborate with the IFM vendor partner to ensure timely delivery of services and adherence to agreed KPIs.
Monitor and report on vendor performance, service quality, and compliance with SLAs.
Identify and implement process improvements to enhance facilities management efficiency and stakeholder satisfaction.
Coordinate and supervise day-to-day activities of facilities teams and contractors.
Ensure workplace safety, compliance with statutory regulations, and adherence to company policies.
Drive energy conservation, environmental sustainability, and workplace safety initiatives
Manage life cycle evaluation for critical building systems including Electrical, HVAC, Plumbing, and Fire & Safety equipment
Facilitate smooth execution of workplace moves, expansions, and other facility-related projects.

Experience / skills required:

Bachelors degree (minimum)
8-10 years of experience in facilities management or workplace services, preferably in a corporate environment.
Experience managing vendor partnerships and monitoring KPIs.
Strong organizational, coordination, and stakeholder management skills.
Good understanding of IFM operations, workplace services, and statutory compliance.
Excellent communication and problem-solving skills.
High degree of integrity, ownership and accountability

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Process Specialist, Facilities Management