Process Expert

As a Process Expert (ITIL Certified & Compliance Specialist), your main responsibility will be to design, implement, and optimize IT service management (ITSM) processes while ensuring compliance with industry regulations and company policies. You will need to have expertise in ITIL best practices and various compliance frameworks such as ISO 27001, GDPR, SOC 2, and HIPAA. Collaborating with IT, security, and business teams will also be essential to ensure adherence to processes and compliance requirements. Your key responsibilities will include designing, implementing, and optimizing ITSM processes based on ITIL best practices. Monitoring service performance, identifying gaps, and recommending improvements will also be part of your role. Ensuring effective execution of incident, problem, and change management processes is crucial. You will need to ensure that IT processes align with regulatory requirements and conduct periodic audits and assessments to maintain compliance. Identifying opportunities for process automation to enhance efficiency and compliance will be important. Leveraging ITSM tools such as ServiceNow, Jira, BMC Remedy, or equivalent to streamline service management will also be necessary. Providing training and guidance on ITIL and compliance best practices and maintaining comprehensive documentation of processes, workflows, and compliance policies are also part of the job. The required qualifications for this role include ITIL v4 Foundation (or higher) Certification, strong knowledge of compliance frameworks, 5+ years of experience in ITSM, IT operations, or compliance-related roles, hands-on experience with ITSM tools, experience in conducting audits and risk assessments, and excellent communication and stakeholder management skills. Preferred qualifications include additional certifications in various compliance frameworks, experience in automation and IT governance tools, and strong analytical and problem-solving skills. If you are interested in this position, please send your profiles to resumes@voltuswave.com.,