Process Expert

Responsibilities:

• Manage customer relationships and provide exceptional customer service through Case Management
• Resolve customer complaints and disputes in a timely and professional manner Manage customer contracts and ensure compliance with company policies and procedures.
• Collaborate with cross-functional teams to ensure efficient and effective customer service.
• Utilize problem-solving skills to address customer concerns and issues.
• Maintain accurate records and data, including customer information and service history
• Provide support to customers and internal teams as needed
• Escalate complex issues to supervisors or more experienced colleagues as necessary.

Requirements:

• 2-3 years of customer service experience
• Prior experience in the shipping industry with international calling exposure
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to handle multiple tasks simultaneously
• Proficient in MS Office and Google Suite
• Strong customer service skills
• Ability to work collaboratively in a team environment
• Strong time management skills
• Ability to adapt to changing priorities and deadlines.