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Process Executives

Process Executives

Prodapt

0 years

0 Lacs

Greater Chennai Area

Posted:1 day ago| Platform:

Apply

Skills Required

mobile network sim management provisioning itil communication escalation documentation coordination billing crm mediation api integration rest

Work Mode

On-site

Job Type

Full Time

Job Description

Overview

MVNO (Mobile Virtual Network Operator) successfully requires a blend of

telecom expertise

IT systems knowledge

, and

business acumen

Responsibilities

Technical Skills:

Understanding of Mobile Technologies: GSM, UMTS, LTE, VoLTE, and 5G.
Core Network Knowledge: Familiarity with HLR/HSS, GGSN/PGW, MSC, STP, and Diameter/SIGTRAN protocols.
SIM & eSIM Management: Knowledge of SIM provisioning, OTA updates, and eSIM profile handling.

Requirements

Good to Have:

ITIL Framework: Knowledge of incident, problem, and change management processes.
Communication & Escalation: Clear documentation, timely escalation, and coordination with MNOs and vendors.
Analytical Thinking: Ability to correlate alarms, KPIs, and customer complaints to identify root causes.
OSS/BSS Expertise: Experience with billing systems, CRM, mediation, and provisioning platforms.
API Integration: Ability to integrate with MNOs, MVNEs, and third-party services using REST/SOAP APIs.

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