Process Delivery Specialist-Talent Development Optimization Processes

As Senior Service Associate - Compensation & Benefits, you are responsible for executingthe policies within the compensation framework andprocessing employee benefits with agood understanding of client-specific policies. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.You should be flexible to work in shifts.Your primary responsibilities include:Process employee benefits and claim applications either directly or via third-party vendorsMaintain Benefits and Compensation records of employees and update appropriate systems that support Benefits processes and compensation processesEnsure theaccuracy of benefits-related payments and deductions calculated in the payroll or any other payment system. This requires in-depth knowledge of company policies & other system interfaceManage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, andallowances to be granted to employeesManage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.Ensure theaccuracy of compensation-related payments and deductions calculated in the payroll or any other payment system. Act as Tier 2 for issue resolution of compensation-related queries. Communicate or respond promptly to queries or to any changes to theContact Center.Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handledDocument monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and tracking volume metrics Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate/postgraduate in any stream (MBA HR is preferred)Excellent communication skills in English both oral & written2-3 years in handling Benefits & Administration and Compensation for any International IT / ITES CompanyHas strong knowledge of Benefits & Compensation related processes & should have worked on SAP HRMSStrong knowledge of MS ExcelAbility to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlinesAbility to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plansAbility to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the businessAbility to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the businessEffectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvementsExcellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issuesHigh degree of numeracy skills with meticulous attention to detailsTeamwork – the ability to work well within the team is key to this role Preferred technical and professional experience Ambitious individual who can work under their own direction towards agreed targets/goals.Ability to work under tight timelines and have been part of change management initiatives.Proven interpersonal skills while contributing to team effort by accomplishing related results as neededEnhance technical skills by attending educational workshops, reviewing publications etc.