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Process Associate (Voice)-HR Sukalpa

Process Associate (Voice)-HR Sukalpa

Wipro

0 - 1 years

0 - 2 Lacs

Navi Mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

Bpo Voice International Voice Process Communication Skills Us Voice Process Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

PRINCIPAL RESPONSIBILITIES:

Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

Understand customer queries received through calls and act accordingly.

Maintain a healthy and clean work environment & adhere to company policies and procedure.

Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

Excellent communication skills.

Comprehension - Ability to clearly understand the problem statement

Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Candidates from Maharashtra are only eligible.

Freshers can apply

Resource should be comfortable with night shift.

Interested candidates can share their CV on 9740392870 with the subject line " CSA Airoli"

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12249 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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Process Associate (Voice)-HR Sukalpa

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

PRINCIPAL RESPONSIBILITIES:

Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

Understand customer queries received through calls and act accordingly.

Maintain a healthy and clean work environment & adhere to company policies and procedure.

Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

Excellent communication skills.

Comprehension - Ability to clearly understand the problem statement

Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Candidates from Maharashtra are only eligible.

Freshers can apply

Resource should be comfortable with night shift.

Interested candidates can share their CV on 9740392870 with the subject line " CSA Airoli"

More Jobs at Wipro