Process Associate

Collection Executive (Telecalling)

Relevant experience in collections required.

DRA Certified (Mandatory)

• Negotiation


• Communication


• Persuasion

• Make outbound collection calls to customers with overdue payments.


• Negotiate and persuade customers to make timely payments while maintaining professionalism.


• Follow compliance guidelines and adhere to RBI/DRA regulations.


• Maintain accurate records of interactions and payment commitments.


• Work towards achieving collection targets.


• Handle customer queries related to outstanding dues and provide appropriate solutions.


• Collaborate with the team to improve collection strategies.

• Prior experience in a collection process is mandatory.


• DRA certification is required.


• Strong negotiation and persuasion skills.


• Excellent verbal and written communication.


• Ability to handle difficult conversations tactfully.

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