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Tata Consultancy Services
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Process Associate

Process Associate

Tata Consultancy Services

1 years

2 - 4 Lacs

Indore

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service recognition compliance recording updating escalation communication

Work Mode

On-site

Job Type

Part Time

Job Description

Role/Job Title: Process Associate - Customer Service Voice

Job Location: Indore

Shift : 24*7

Job Description

Assist customers via the inbound/outbound calls received

Meet required criteria for call quality standards.

Maintain customer relations with a high degree of internal and external customer service.

Possess effective problem solving skills to ensure timely problem recognition and resolution.

Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Recording and updating customer information via the organization’s internal systems

Resolving customer queries at first point of contact

Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

Ensure call handling and service quality is maintained

Person Specification

Excellent telephone manner/interpersonal skills

A customer focused, enthusiastic and flexible approach

Ability to work in a targeted environment

Good problem solving, questioning, negotiating and influencing skills

Adaptable to change and ability to work under pressure & Ability to work to a high degree of accuracy

Consistently high standard of time keeping and attendance

Ability to handle high profile clients and escalation queues

Knowledge/Experience:

Previous experience, 6 months to 1 year of experience in an inbound/ oubound Customer serviceenvironment (Experience Contact Center Center & Comercial Banking would be - Preferred)

Competencies/Skills:

Ability to handle high profile clients and escalation queues

Ability to answer General queries and/or complaints of (potential) customers regarding financial and banking products

Excellent Communication Skills (verbal & written) and Flexible to work in rotational shifts

Qualifications:

Undergraduate

Location

Indore

Job Function

BUSINESS PROCESS SERVICES

Role

Process Agent

Job Id

390506

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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