Process Associate

Caring. Connecting. Growing together.

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

We are looking for an immediate joiner who should have relevant exposure to Investigations Process with evidence gathering through fact finding and analysis.

Primary Responsibility:

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any other undergraduates / Postgraduates can apply (Except Medical Science & Life Science graduates)
• Experience in healthcare domain will be added advantage
• Knowledge of (HIPAA) laws pertaining to confidentiality of protected health information
• Proven ability to identify documentation and medical record form(s) and make independent decisions within the scope of one’s job responsibilities
• Proven versed with MS Office tools (Excel, Word & PowerPoint)
• Proven good data analytical skills combined with excellent communication skills
• Proven detail oriented and ability to be self-motivated to complete duties in a timely manner
• Proven ability to work in a team environment and to collaborate with a variety of professionals
• Proven ability to work occasional off-hours schedules as required
• Proven attention to detail with strong organizational skills
• Proven basic analytical skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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