Process Associate - Operations

Job Title: Process Associate
Department: Airlines and Aviation BPO

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls, emails, and chats related to flight bookings, cancellations, rescheduling, baggage inquiries, and other airline-related services.
• Problem Resolution: Efficiently address and resolve customer complaints while adhering to company policies.
• Information Sharing: Provide accurate details about flight schedules, pricing, promotions, and travel requirements.
• Service Excellence: Maintain professionalism and empathy in all customer interactions.

Key Skills and Qualifications:

• Educational Qualification: Minimum HSC/Graduate in any discipline.
• Experience: Prior experience in customer service (preferably in airlines or aviation) is a plus.
• Communication Skills: Exceptional verbal and written communication in English; additional regional or international languages are an advantage.
• Problem-Solving Ability: Strong analytical and decision-making skills to handle challenging situations.

Shift Timing & Week Off:

• Domestic: 8 AM - 5 PM & 5 PM - 2 AM (Drop facility available).
• CTC – 15k per month

• International: Rotational night shifts (Pick & Drop facility available).
• CTC – up to 25k per month

Perks and Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training programs to enhance skills.
• Opportunities for career growth in the aviation sector.
• Health insurance and other employee benefits.
• Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 7880088023