Process Associate

Job Title

Experience

Location:

Key Responsibilities:

Resolve product or service-related queries in a professional and timely manner

Maintain accurate records of customer interactions in the CRM system

Ensure excellent customer satisfaction by providing empathetic and effective support

Meet performance metrics such as response time, resolution rate, and quality standards

Handle inbound and outbound calls, emails, and chats for UK

Qualifications & Skills:

Excellent communication skills in English (spoken and written)

Ability to work in UK shifts with monthly rotational schedule

Prior customer support/BPO experience is an advantage (freshers welcome)

Strong problem-solving and interpersonal skills

Basic knowledge of customer service tools and CRM systems preferred

Benefits:

Opportunity to work with a product-based company

Internal Job Posting (IJP) program for career growth

Positive work environment with learning opportunities

Shift: UK shift (Monthly rotational)

Language: English (Required)