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Process Associate -Care Coordination

Process Associate -Care Coordination

Cojective Labs

1 - 6 years

2 - 4 Lacs

Ahmedabad

Posted:-1 days ago| Platform:

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Skills Required

Process Associate Administration Outbound Compliance Hospital management Healthcare Scheduling Customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.

-Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

-Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

-Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

-Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.

-Coordinate with clinical teams to schedule follow-up appointments.

-Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

-It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

-Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.

Requirements

-Bachelor degree in any field

-At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare.

-Fluent in Russian language, English

-Prior experience in a receptionist or administrative role, preferably in a healthcare setting.

-Excellent verbal and written communication skills.

-Ability to handle sensitive information with discretion and maintain a professional demeanor.
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Cojective Labs

IT Services and IT Consulting

Thaltej Gujarat

11-50 Employees

1 Jobs

Key People

Jane Doe

CEO
John Smith

CTO
Emily Johnson

Head of Marketing

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Process Associate -Care Coordination