We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. • Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. • Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy. • Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. • Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly. • Coordinate with clinical teams to schedule follow-up appointments. • Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism. • It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy. • Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations. Requirements • Bachelor’s degree in any field • At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. • Fluent in Russian language, English • Prior experience in a receptionist or administrative role, preferably in a healthcare setting. • Excellent verbal and written communication skills. • Ability to handle sensitive information with discretion and maintain a professional demeanor.
We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. -Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. -Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy. -Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. -Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly. -Coordinate with clinical teams to schedule follow-up appointments. -Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism. -It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy. -Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations. Requirements -Bachelor degree in any field -At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. -Fluent in Russian language, English -Prior experience in a receptionist or administrative role, preferably in a healthcare setting. -Excellent verbal and written communication skills. -Ability to handle sensitive information with discretion and maintain a professional demeanor. ","
We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment. - Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. - Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy. - Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources. - Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly. - Coordinate with clinical teams to schedule follow-up appointments. - Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism. - It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy. - Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations. Requirements - Bachelor degree in any field - At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare. - Fluent in Russian language, English - Prior experience in a receptionist or administrative role, preferably in a healthcare setting. - Excellent verbal and written communication skills. - Ability to handle sensitive information with discretion and maintain a professional demeanor. ","
You will be joining our team as a Process Associate- Care Coordination, where your primary responsibility will be to provide exceptional customer service to patients through virtual channels. Your role will involve coordinating patient appointments, meetings, and calls to ensure effective communication and scheduling within our virtual healthcare environment. As the main point of contact for patients and their families, you will address concerns, feedback, and inquiries, advocating for patients to ensure their needs are promptly met with empathy. Your duties will include facilitating virtual meetings between patients and healthcare Care Manager, scheduling appointments, and ensuring all necessary parties are present for smooth appointments. You will collaborate with clinical teams to schedule follow-up appointments and handle incoming calls from patients, directing them to the appropriate departments with professionalism and courtesy. Maintaining accurate patient records and documentation in electronic health records (EHR) systems will also be part of your responsibilities. You must ensure compliance with healthcare regulations and safeguard patient privacy by handling all patient information confidentially. To qualify for this role, you must have a Bachelor's degree in any field, at least 1 year of customer care or patient experience (preferably in healthcare), fluency in Russian and English languages, and prior experience in a receptionist or administrative role within a healthcare setting. Excellent verbal and written communication skills, the ability to handle sensitive information discreetly, and maintain a professional demeanor are essential for success in this position.,
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