Posted:6 days ago|
Platform:
On-site
Full Time
Job Title: Process Analyst
Department: Operations
Location: Gandhinagar, Gujarat
What We Offer:
o Transportation allowance
o Canteen Subsidy
o Health Insurance
o Tuition Reimbursement
o Incentive components campaign wise
o Work Life Balance Initiatives
o Rewards & Recognition
o Internal movement through IJP
What You’ll Be Doing:
o Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
o Handle all issues with diplomacy, tact, and respect.
o Provide quality service to clients through thorough knowledge of products and services.
o Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
o Enter data into computer database system.
o Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
o Build strong relationships with Team Leader, and team members.
o Clear and effective communication skills in English. (both written and verbal)
What We Expect You To Have:
o Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
o Proficient in Customer service.
o Knowledge of record management procedures & processes (is a plus)
o Experience of at least 3 years Operations Center, service industry or equivalent (Freshers can also apply).
o Effective analytical, problem-solving, and decision-making skills
o Effective organizational skills
o Ability to access and research multiple sources of data.
o Must pass pre-hire exam with 90% or higher.
o Ability to multitask and work under pressure.
o Strong attention to detail and critical thinking skills
o Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
o Must be able to work in a team oriented, high demand and fast paced environment.
o Clear and effective communication skills in English. (both written and verbal)
o Should have a Graduate degree or 10+2 diploma or Class 12th Pass out
Job Type: Full-time
Pay: ₹8,358.52 - ₹28,394.23 per month
Work Location: In person
Etech Global Services
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