Prism Backend Support Engineer

Job Description Prism Backend Support Engineer

Role:

About the Role

IBMi / iSeries professional

Key Responsibilities

• IBMi / iSeries platform:

  Manage and maintain Prism backend compute environment.

• Robot Scheduler:

  Configure and monitor batch billing cycles, nightly job runs, and scheduling dependencies.

• RPGLE development:

  Write and maintain logic for billing, rating, and stored procedures.

• CLLE scripting:

  Develop orchestration scripts to control flows and manage dependencies.

• SOP Engine:

  Ensure 247 posting of completed service orders.

• EIR Routers:

  Handle realtime API processors for seamless integration.
• Provide

  weekend support

  and participate in rotational shifts.
• Collaborate with crossfunctional teams to troubleshoot and optimize backend processes.

Mandatory Skills

• IBMi fundamentals

  with strong understanding of iSeries/AS400 environment.

• Robot Scheduler knowledge

  for batch job automation.

• DB2 familiarity

  for database queries and stored procedures.

• Understanding of SOP/EIR batch flows

  for service order posting and API routing.

• Blue Prism Billing tool

  exposure is required.

Desired Candidate Profile

• 3–6 years of relevant experience in IBMi / iSeries backend systems.
• Strong problemsolving skills with ability to handle production support.
• Willingness to work in rotational shifts and provide weekend support.
• Good communication skills to coordinate with business and technical teams.

How to Confirm Relevant Experience

Since these skills may not always be explicitly listed in CVs, you can validate candidates by:

• Asking about

  handson exposure to AS400/IBMi systems

  and specific modules they’ve worked on.
• Checking for

  Robot Scheduler or equivalent scheduling tool experience

  in their project history.
• Probing their

  RPGLE and CLLE scripting knowledge

  with scenariobased questions.
• Verifying

  DB2 query writing and stored procedure handling

  during technical rounds.
• Confirming

  batch flow management (SOP/EIR)

  experience through examples of service order posting or API routing.