Print Consultant

The Customer Support/Customer Interactions role in Bangalore is a crucial entry-level position within our organization, as it involves directly engaging with customers to address their queries, provide information, and ensure a positive experience. Your responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner, resolving customer issues, and escalating complex problems to the appropriate team members. You will also be responsible for providing accurate information about products or services, assisting customers with placing orders, processing returns, and tracking shipments. Additionally, upselling products and services to customers when appropriate and documenting customer interactions and transactions accurately in the CRM system are key aspects of this role. Collaboration with internal teams to ensure timely resolution of customer issues, handling customer complaints with empathy, and striving to achieve a quick resolution are vital components of this position. You will be required to stay updated on product knowledge, company policies, and customer service procedures, while meeting or exceeding customer service quality and productivity goals. Maintaining a positive team environment, supporting colleagues when necessary, and participating in ongoing training and education to improve customer service skills are also crucial responsibilities. As a Freshers Hiring Customer Support/Customer Interactions, you are expected to have a high school diploma or equivalent, with a degree in any field being a plus. No prior experience is required as fresh graduates are welcome. Excellent communication skills, both verbal and written, strong problem-solving abilities, and a proactive approach to customer issues are essential for this role. You should also possess the ability to multitask and prioritize in a fast-paced environment, work effectively in a collaborative setting, and demonstrate adaptability and willingness to learn new processes and systems. Commitment to providing exceptional customer service, attention to detail and accuracy in data entry and record-keeping, good time management skills, and the ability to meet deadlines are important qualities for this position. Basic computer proficiency, including familiarity with CRM systems and Microsoft Office, empathy, and patience when dealing with customer concerns are also necessary skills. Willingness to work flexible hours, including evenings and weekends if required, a strong work ethic, and a positive attitude towards professional growth and development are attributes that will contribute to your success in this role. Maintaining composure and professionalism in high-pressure situations is also key. Your skills in teamwork, customer service, problem-solving, multitasking, patience, attention to detail, communication, computer proficiency, adaptability, empathy, work ethic, time management, and communication skills will be invaluable in excelling in this position.,