Principal Technical Support Engineer

The Oracle Linux Support program offers enterprise-class support for Linux, including premier backports, legal indemnification, full-stack testing, modern kernels, and more. The support covers OpenStack, Containers, Docker, and utilizes zero-downtime Ksplice patching technology. Over the past 18 years, Oracle's Linux Operating System Support has provided value to customers by delivering true enterprise-quality Linux support. Oracle Linux plays a crucial role in the cloud infrastructure of numerous enterprise customers globally. As a remote customer support position, the primary responsibility involves diagnosing, debugging, and resolving customer-reported issues related to Oracle Linux and its components. Collaboration with customers, support teams, and developers is essential for delivering high-quality support. The role requires working on a rotational 24/7 shift schedule, including weekends and public holidays, with the work location in Bengaluru, India. Key Objectives: The key objectives of this position include possessing excellent knowledge of Linux OS internals, supporting various Linux flavors like Oracle Linux, RHEL, CentOS, and SUSE, managing and troubleshooting Linux servers in a production environment, and demonstrating strong system-level debugging skills. Experience with Virtualization, Clustering technologies, Docker, Kubernetes, Cloud platforms, and OpenStack technologies is advantageous. Strong analytical, troubleshooting, communication, and customer interaction skills are essential for this role. Responsibilities: As a Support Engineer, the focus is on delivering post-sales support and solutions to Oracle customers, acting as an advocate for customer needs. This involves addressing post-sales non-technical and technical inquiries, serving as a primary point of contact, facilitating customer relationships with Support, and providing advice to internal Oracle employees. The role requires resolving problems related to the installation, maintenance, and use of Oracle products, having in-depth knowledge of multiple products and platforms, and acting independently to develop solutions for customer issues. Career Level: IC4 About Us: Oracle, a global leader in cloud solutions, is committed to leveraging diverse perspectives and backgrounds to drive innovation. The company values inclusivity, promotes diverse insights, and collaborates with industry leaders in various sectors to foster a culture of integrity and continuous growth. Oracle offers a competitive suite of employee benefits, prioritizing work-life balance, and encourages community engagement through volunteer programs. Accessibility assistance or accommodation for disabilities during the employment process is available by contacting +1 888 404 2494, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States.,