You will be joining RSA, a global leader in trusted identity and access management, catering to over 12,000 organizations worldwide and managing 25 million enterprise identities. Specializing in providing secure access to millions of users across various industries, including financial services, healthcare, energy, and technology, RSA empowers security-first organizations to excel in the digital landscape. With a rich history of pioneering encryption, authentication, and identity federation technologies, RSA continues to drive innovation in the industry. The company is now at the forefront of digital identity transformation, offering cutting-edge solutions like the RSA Unified Identity Platform, hybrid and cloud solutions, passwordless hardware authenticators, and a seamless mobile-optimized workforce experience. As an RSA Apprentice Engineer, you will be part of a dynamic team that thrives on challenges and is committed to making a real impact. To excel in this role, you should have a basic understanding of the software development life cycle (SDLC) and possess knowledge of Java, scripting, operating systems, databases, and cloud technologies. Familiarity with networking, cyber security concepts, and the ability to quickly grasp complex technical ideas will be essential. Strong interpersonal communication skills are also required to collaborate effectively within the team. Ideally, you should hold a Bachelor's degree in computer science, electronics, IT, or related fields, graduating in 2024 with a CGPA of 7 or above. RSA values diversity and is dedicated to providing equal employment opportunities to all employees and applicants, fostering a work environment free of discrimination and harassment. If you are motivated, eager to take on challenges, and ready to contribute to the future of digital identity, we invite you to be a part of our winning team. To learn more about RSA and this opportunity, visit rsa.com. Please note that RSA maintains a commitment to fair employment practices and does not discriminate based on race, color, or any other legally protected category. If you require any accommodations during the application process, please reach out to the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. Remember, RSA and its authorized consultants will never ask for a fee to process your application. We reserve the right to modify or withdraw job postings at our discretion, even before the stated closing date.,
RSA is a global leader in providing trusted identity and access management solutions to over 12,000 organizations worldwide. With a focus on empowering security-first companies in various industries such as financial services, healthcare, energy, and technology services, RSA ensures secure and convenient access for millions of users. Whether it's in the cloud or on-premises, RSA's solutions enable seamless connectivity between individuals and the digital resources they rely on in their daily lives. Having pioneered encryption, authentication, and identity federation technologies that are fundamental to the internet, RSA continues to innovate and shape the future of digital identity. Through the RSA Unified Identity Platform, next-generation solutions, cloud offerings, and innovative hardware authenticators, RSA is at the forefront of enabling a frictionless and secure digital experience for organizations and their workforce. As an RSA Apprentice Engineer, you will be part of a dynamic team that thrives on challenges and is dedicated to making a meaningful impact in the digital world. If you are self-motivated and eager to be a part of a winning team, this opportunity is for you! **Requirements:** - Basic understanding of the Software Development Life Cycle (SDLC) and software development processes. - Proficiency in Java, scripting languages, operating systems, and databases. - Familiarity with cloud technologies and networking concepts. - Knowledge of cybersecurity fundamentals. - Ability to grasp complex technical concepts quickly. - Strong interpersonal communication skills. - Graduation in BE/BTech in computer science, Electronics, IT, or related fields. - Expected graduation year of 2024. - Good academic record with a CGPA of 7 or above. At RSA, we are committed to providing equal employment opportunities to all employees and applicants, ensuring a work environment free of discrimination and harassment. If you require any accommodations during the application process, please reach out to the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. Please note that RSA and its authorized consultants will never request a fee for processing or considering your application. Join RSA in shaping the future of digital identity and be part of a team that values innovation, teamwork, and excellence. Learn more about us at rsa.com and embark on a rewarding career journey with us.,
RSA Software Quality Principal Engineer (Java) RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com. Key Responsibilities Develop, implement, and maintain test strategies and plans for software products and systems. Design, create, and execute automated and manual tests to ensure product quality Identify, document, and track software defects and issues, working closely with developers to resolve them. Implement and monitor quality metrics to ensure continuous improvement. Collaborate with development and operations teams to integrate testing and monitoring into the CI/CD pipeline. Review and analyze system specifications and technical design documents to provide timely and meaningful feedback. Conduct post-release/ post-implementation testing to ensure software stability. Stay current with industry trends, best practices, and emerging technologies in quality assurance and software testing. Participate in the continuous improvement of QA processes and methodologies. Essential Requirements 9+ years of Software Quality experience Hands on development experience using Java technology stack with strong focus on Automation Expertise in API Automation and Selenium Exposure to advanced programming skills in scripting languages like Perl, Python and Shell Script Should have relevant working experience in a CI/CD environment where build & test is automated. Should have working experience in tools like Maven, Jenkins, Bamboo etc. Must be able to design and write test automation scripts Believe in concepts of 100% automated testing, push-button deploys, centralized management and logging. Eagerness and ability to understand product behavior and translating them into automated test execution cycles Solid knowledge in relational database and application servers like Tomcat, WebLogic Solid experience working in Linux/Unix environments. Experience using testing Frameworks such as JUnit, Selenium Believe in concepts of 100% automated testing, push-button deploys, centralized management and logging. Ability to speak and write clearly in a variety of communication settings and styles Excellent analysis, critical thinking and problem-solving skills Ability to quickly learn and apply new concepts or principles Ability to work effectively as part of global team Experience working in an Agile/SAFE environment. Able to break broad Epics into predictable User Stories in a team setting. Desirable Requirements Experience in Azure and AWS Development and Deployment, Active Directory, Containerization Understanding security fundamentals (e.g., authentication, cryptography) is desirable. Domain knowledge of the information security industry is desirable. 9+ years of related experience with an Engineering degree/Masters (Engineering) in Computer Science & Engineering. RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [HIDDEN TEXT] . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date. Show more Show less
Role Overview: You will play a crucial role as a Senior Project Manager at RSA, overseeing the entire project lifecycle to ensure customer satisfaction. Your responsibilities will include managing project finances, governance, and focus, providing consultative leadership on various engagements, delivering detailed project plans and strategies, maintaining communication with stakeholders, and ensuring project delivery within scope, budget, and timeline. Key Responsibilities: - Deliver high-quality, complex projects while managing finances, governance, and focus. - Offer consultative leadership on pre-planned engagements. - Develop detailed project plans, schedules, controls, resources, and statements of work (SOW) for compliance. - Communicate effectively with stakeholders, lead pre-sales meetings, and build strong relationships. - Guide project workstreams, maintain quality assurance, and ensure agreement with customers on project delivery. - Provide quarterly forecast reports on services revenue. Qualification Required: - 8-12 years of proven experience in Project Management. - Ability to work independently and collaboratively within a team. - Strong customer-facing skills and excellent written and verbal communication. - Quick learner, team player, and experience in leading technical initiatives. - Strong technical aptitude, knowledge of information and network security fundamentals, and RSA products. - Active DoD clearance or ability to obtain additional clearances preferred. - Desire to learn, grow, and become a leader in the technology industry. - Knowledge of Cloud Infrastructure and Project Management certification (PMP, Prince 2, etc.) is a plus. - Willingness to travel up to 20% for customer-facing activities. About the Company: RSA is a trusted provider of identity and access management solutions for organizations worldwide. With a focus on security-first industries, RSA delivers comprehensive capabilities for modern authentication, access, lifecycle management, and identity governance. By connecting people with digital resources securely, RSA enables organizations to thrive in a digital world. If you are self-motivated and seeking a challenging opportunity that makes a real difference, consider joining RSA's winning team. Note: Omitted additional details of the company as they were not explicitly mentioned in the job description.,
RSA - Principal Technical Support Engineer RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com. RSA -RSA Principal Technical Support Engineer A Technical Support representative is required to be knowledgeable of the relevant RSA product and help the customer to reach a satisfying solution to his issue. Technical support staff resolve clients or customers technical issues via email and phone. The job may include remote implementation under certain conditions. Principal Responsibilities Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring. Has a key role in preparing the training plans for the local and global teams Has a key role in leading the global technical sessions and huddles for the global teams Contributes in the technical gap analysis for the global teams Able to handle highly escalated cases with a great sense of professionalism. Reviews technical solution articles for accuracy and completeness, and give feedback to the authors Mentors and/or coaches less experienced team members Helps develop and participate in presentations and informal training for the global team Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions. Responsible for validating new product patches and features by testing in lab environment. Cascading knowledge to the local team including new releases and patches or known bugs. Supervises the On-Boarding plan for the new hires. Performing case reviews for the team members and take appropriate actions. (IF NEEDED) United States Citizen working from a Continental United States location Requirements United States Citizen working from a Continental United States location Excellent customer communication and handling skills Excellent interpersonal skills Excellent problem solving & logical thinking. Ability to work under high pressure. Ability to work within a Team. Flexibility in handling business needs Self-motivated and self-learner Ability to share knowledge and conduct Technical Sessions Ability to coach junior engineers. Ability to work on highly escalated cases and provide Executive summaries. Technical Skills Mastering Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration. Mastering Database SQL knowledge including hands-on experience, troubleshooting and administration. Familiar with the ethical hacking principals. API/SDK knowledge is a must. One or more of the below skills is a huge plus. RHCE, CISSP, CEH, OSCP, Security+, ITIL. Education Required Bachelors in IT, Communications or Computer Science. 8+ years of relevant experience. RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [HIDDEN TEXT] . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
RSA - Senior Advisor, Project/Program Manager RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com. RSA - Senior Advisor, Project/Program Manager As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today's digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, RSA has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now RSA is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team! As a Senior Project Manager, you will supervise the entire project life cycle from initiation to completion to maintain customer fulfillment, mediating between internal team members and external parties while ensuring the project delivery is completed in the most efficient way. Key Responsibilities Delivering high-quality, complex projects while maintaining finances, governance, and focus. Provide consultative leadership on a range of pre-planned engagements Delivery of detailed project plans and strategies including schedules, controls, resources, and validated statements of work (SOW) to achieve proper compliance. Maintain communication with stakeholders by leading pre-sales meetings or presentations and building strong and seamless relationships and be the main point of contact for all aspects of the engagement. Function as a project lead through providing/guiding direction to project workstreams during the project lifecycle while maintaining quality assurance. Retain agreement with customer on delivering projects to scope, budget, and timeline Ensure to deliver quarterly forecast reports on services revenue Essential Requirements Proven track record with 8 -12 years of experience in Project Management Proven ability to work both independently and within a team environment Excellent customer facing-skills Strong communication (written and verbal) along with interpersonal skills Quick Learner and great team player Experience in leading technical initiative and mentoring peers Strong technical aptitude with great customer relationship building Excellent knowledge of information and network security fundamentals Strong working knowledge of RSA products. Active DoD clearance and/or the ability to obtain additional DoD clearances is strongly preferred. Desirable Requirements A strong desire to learn, grow and become a leader within the technology industry. Good Cloud Infrastructure Knowledge Project Management certification is a Plus (PMP, Prince 2 etc.) Flexible to travel up to 20% of the time for customer facing activities About You You are productive and organized, and get things done with an appropriate sense of urgency. You enjoy working with others, solving problems and multi-tasking. You can work productively in multi-cultural teams, across geographies and time zones. You can effectively prioritize and deliver work across several concurrent projects. You are passionate on delivering value to the customer and getting their satisfaction. You are technically proficient and able to navigate multiple technology domains. You understand the importance of doing things for the greater good and are inclusive and approachable to others You are innovative and can quickly learn and adapt to new situations and technologies. You anticipate and manage risk and resolve issues. You capture and analyze information and can draw useful conclusions, even in the presence of incomplete data. RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [HIDDEN TEXT] . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
As an RSA Apprentice Engineer, you will have the opportunity to be part of a dynamic team that is passionate about overcoming challenges and creating a significant impact in the digital realm. If you possess self-motivation and are enthusiastic about contributing to a successful team, this role is tailored for you! **Key Responsibilities:** - Demonstrate a basic understanding of the Software Development Life Cycle (SDLC) and various software development processes. - Showcase proficiency in Java, scripting languages, operating systems, and databases. - Exhibit familiarity with cloud technologies and networking concepts. - Apply knowledge of cybersecurity fundamentals in your tasks. - Ability to quickly grasp complex technical concepts. - Utilize strong interpersonal communication skills effectively. **Qualifications Required:** - Graduation in BE/BTech in computer science, Electronics, IT, or related fields. - Expected graduation year of 2024. - A good academic record with a CGPA of 7 or above.,
As a Principal Technical Support Engineer at RSA, you will play a crucial role in providing technical support for RSA products to customers, ensuring their technical issues are resolved efficiently. You will also be involved in mentoring and training junior team members, contributing to technical sessions, and validating new product patches and features in a lab environment. Your expertise will be instrumental in handling highly escalated cases with professionalism and sharing knowledge within the team. Key Responsibilities: - Support and instruct less experienced co-workers through classroom training sessions or on-the-job mentoring. - Prepare training plans for local and global teams and lead global technical sessions and huddles. - Contribute to technical gap analysis and review technical solution articles for accuracy. - Mentor and coach less experienced team members and develop knowledge-based articles. - Validate new product patches and features by testing in a lab environment and cascade knowledge to the local team. - Supervise the On-Boarding plan for new hires and perform case reviews for team members. - If needed, be a United States Citizen working from a Continental United States location. Qualifications Required: - Must be a United States Citizen working from a Continental United States location. - Excellent customer communication and handling skills with strong interpersonal skills. - Proficient in problem-solving, logical thinking, and working under high pressure. - Ability to work within a team, share knowledge, and conduct technical sessions. - Experience in coaching junior engineers and handling highly escalated cases. - Technical skills in Linux based servers, network protocols, web-based applications, Database SQL, and ethical hacking principles. - Knowledge of API/SDK is a must with additional skills like RHCE, CISSP, CEH, OSCP, Security+, ITIL being a plus. - Bachelor's degree in IT, Communications, or Computer Science with a minimum of 8 years of relevant experience.,
RSA - Technical Support Engineer 1 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com. RSA - Technical Support Engineer 1 The Technical Support Engineer is responsible for providing exceptional customer support for RSA products by resolving technical issues through email, phone, and remote sessions when required. The role demands a solid understanding of the relevant RSA technologies and a commitment to delivering effective, customer-focused solutions. The candidate is required to work from the office at least two days per week. Principal Responsibilities And Duties Act as a remote customer advocate, championing customer needs in collaboration with the field team. Interface directly with customers throughout the problem-resolution process, including: Understanding and analyzing issues. Communicating plans for resolution. Explaining progress and outcomes clearly. Participate in and lead customer conference calls, adapting communication style to the audience. Contribute to eServices content creation and maintenance (Knowledge Base, support forums, etc.), and regularly submit knowledge content. Validate technical information, provide early warnings, and disseminate updates as necessary. Identify when escalation to senior or specialized resources is required to resolve complex issues. Manage a personal queue of cases, including prioritization, expectation-setting, and customer follow-up. Support 24x7x365 operations shift work, holidays, weekends, and on-call rotations may be required. Work toward becoming a subject matter expert (SME) in one or more product areas. Apply systems analysis techniques to determine hardware or software functionality. Contribute and develop Knowledge Base articles for peers and customers, and perform advanced tasks as skill level grows. Required Skills Non-Technical Skills 0 to 3 years of relevant experience. Excellent customer communication and interpersonal skills. Strong problem-solving and logical reasoning abilities. Ability to perform effectively under pressure. Team-oriented with flexibility to adapt to business needs. Self-motivated and proactive in learning Willingness to work in rotational shifts Technical Skills Familiarity with one or more of the following areas is a strong advantage: Basic understanding of security fundamentals. Basic knowledge of Linux-based servers, network protocols, and web applications (hands-on experience is a plus). Basic SQL and database knowledge. Understanding of APIs is a plus. Education Bachelor's degree in Information Technology, Communications, or Computer Science (or related field). Experience 0 to 3 years of relevant technical support or related experience. RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [HIDDEN TEXT] . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
RSA is a trusted identity and access management provider for numerous organizations globally, managing millions of enterprise identities and offering secure access to users. Specializing in empowering security-first organizations in various industries, RSA delivers complete capabilities for modern authentication, access, lifecycle management, and identity governance. The Software Engineering team at RSA is focused on delivering next-generation software application enhancements and new products for a changing world. As a Software Engineer on the Engineering Development team in Bangalore, you will have the opportunity to work with cutting-edge technologies and make a profound social impact. **Key Responsibilities:** - Contribute to the design and development of high-quality, complex systems and software environments focusing on Java and cloud development, automation, and quality aspects. - Work on software specifications for products and systems. - Contribute to the development and implementation of test strategies for complex software products and systems. - Develop, integrate, test, and deploy significant parts of the software platform. - Analyze and optimize application code for efficiency and performance. - Focus on strong and secure coding practices. - Develop new product concepts and deliver product prototypes. **Essential Requirements:** - 2-4 years of Software development experience. - Ability to code/debug moderately sophisticated programs using design specifications. - Knowledge of software architecture and applications, good understanding of Object-Oriented concepts. - Development experience using Java technology stack, good in Java Programming, J2EE, Spring, Spring Boot, Hibernate, Rest API, Data Structures, Design Patterns, Oracle Database, PL/SQL. - Experience working in Linux/Unix environments. - Familiar with developer testing practices and understanding the differences between unit, functional, and system tests. - Experience in Azure and AWS Development and Deployment, Active Directory, Docker/Containerization is desirable. - Understanding security fundamentals (e.g., authentication, cryptography) is desirable. - Ability to speak and write clearly in a variety of communication settings and styles. - Good analysis, critical thinking, and problem-solving skills. - Ability to quickly learn and apply new concepts or principles. - Ability to work effectively as part of a global team. **Desirable Requirements:** - Experience in Azure and AWS Development and Deployment, Active Directory, Docker/Containerization. - Domain knowledge of the information security industry is desirable. - Understanding security fundamentals (e.g., authentication, cryptography) is desirable. - Developing Cloud Native applications using Spring Boot/Spring Cloud. - Bachelor's or master's degree in engineering. RSA is committed to equal employment opportunity for all employees and applicants, providing a work environment free of discrimination and harassment. If you require a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA does not charge any fee for processing job applications.,
RSA - Technical Support Engineer 1 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com. RSA - Technical Support Engineer 1 The Technical Support Engineer is responsible for providing exceptional customer support for RSA products by resolving technical issues through email, phone, and remote sessions when required. The role demands a solid understanding of the relevant RSA technologies and a commitment to delivering effective, customer-focused solutions. The candidate is required to work from the office at least two days per week. Principal Responsibilities And Duties Act as a remote customer advocate, championing customer needs in collaboration with the field team. Interface directly with customers throughout the problem-resolution process, including: Understanding and analyzing issues. Communicating plans for resolution. Explaining progress and outcomes clearly. Participate in and lead customer conference calls, adapting communication style to the audience. Contribute to eServices content creation and maintenance (Knowledge Base, support forums, etc.), and regularly submit knowledge content. Validate technical information, provide early warnings, and disseminate updates as necessary. Identify when escalation to senior or specialized resources is required to resolve complex issues. Manage a personal queue of cases, including prioritization, expectation-setting, and customer follow-up. Support 24x7x365 operations — shift work, holidays, weekends, and on-call rotations may be required. Work toward becoming a subject matter expert (SME) in one or more product areas. Apply systems analysis techniques to determine hardware or software functionality. Contribute and develop Knowledge Base articles for peers and customers, and perform advanced tasks as skill level grows. Required Skills Non-Technical Skills 0 to 3 years of relevant experience. Excellent customer communication and interpersonal skills. Strong problem-solving and logical reasoning abilities. Ability to perform effectively under pressure. Team-oriented with flexibility to adapt to business needs. Self-motivated and proactive in learning Willingness to work in rotational shifts Technical Skills Familiarity with one or more of the following areas is a strong advantage: Basic understanding of security fundamentals. Basic knowledge of Linux-based servers, network protocols, and web applications (hands-on experience is a plus). Basic SQL and database knowledge. Understanding of APIs is a plus. Education Bachelor’s degree in Information Technology, Communications, or Computer Science (or related field). Experience 0 to 3 years of relevant technical support or related experience. RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.