Principal Site Reliability Engineer

About the Job
Were seeking a Site Reliability Engineer (SRE) with passion for maintaining highly reliable cloud-based services. In this role, you will support Red Hats software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting Software Production services. Creating/Maintaining service monitoring, improving automation, upholding security best practices and responding to various service situations will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be co-responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team supports, and executing remediation plans if the SLOs are not met. In this role, you will be expected to respond in a timely manner during a service outage and participate in learning events to identify improvements that will make our services more resilient. Join us and our passion in helping Red Hat to produce world-class open source software. What will you do?

Be part of a globally distributed team, offering 24x7 support through a service model that leverages different time zones to extend coverage with regular on-call rotations.

Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams

Act as a leader and mentor to your less experienced colleagues, bring and drive continuous improvement ideas and help the team to benefit from technology evolution, such as AI tools utilization

Collaborate on incident retrospective reviews and corrective items implementation

Configure and maintain service infrastructure

Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes

Coordinate your actions with other Red Hat teams such as IT Platforms, Infrastructure, Storage and Network and ensure our services cloud deployment meets quality expectations

Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem

Work with service owners to co-define and implement SLIs and SLOs for the services youll support, ensure those are met and execute remediation plans if they are not

What will you bring?

Expert knowledge of OpenShift administration and application development

Linux administration expertise

Advanced knowledge of automation servicesArgoCD, Ansible or Terraform

Advanced knowledge of CI/CD platformsTekton and Pipelines as a code (optionally GitHub Actions or Jenkins)

Advanced knowledge and experience with monitoring platforms and technologies

General knowledge of AWS technologies

Ability to understand graphically represented concepts and architectures in documentation

Experience with creation of Standard Operating Procedures

Knowledge of open source monitoring technologies (Grafana, Prometheus, OpenTelemetry)

Excellent written and verbal communication skills in English, as you'll be working in a globally distributed team

The following skills will be considered a plus

Previous experience with SRE model

Experience with software development using Python or GoLang

Experience with automation design and implementation

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