Principal Database Engineer - Performance Tuning

Role Overview: You will be joining Oracles Customer Success Services (CSS) unit as an Advanced Support Engineer, where you will be the primary technical contact for customers, providing post-sales support, root-cause analysis, and solutions to optimize the stability, performance, and value of Oracle Database and related technologies. Your role will involve addressing complex technical challenges, leading proactive engagements, and ensuring smooth database operations, requiring autonomy, strong communication skills, and deep technical expertise. Key Responsibilities: - Install, configure, administer, and maintain Oracle Database/RAC environments (11g, 12c, 19c), including patching and upgrades. - Provide 24x7 support for customer-critical systems, conducting troubleshooting and root-cause analysis on performance and availability incidents. - Perform performance tuning on Oracle databases, instances, and SQL queries, recommending optimizations and best practices. - Support Oracle Enterprise Manager (OEM) environments and utilize monitoring tools for proactive database health management. - Lead escalated technical interventions, manage action plans, and facilitate communication with Oracle Development and Support. - Build strong customer relationships, offer expert advice, and advocate for customer needs within Oracle. - Create and update technical documentation, service plans, and knowledge base articles to ensure consistent delivery excellence. - Identify opportunities for proactive services, automation, and process improvements that enhance customer value. - Potentially act as a project lead on specific customer-driven engagements, which may involve some travel. Qualification Required: **Mandatory:** - Minimum 7 years experience as an Oracle Database Administrator, Consultant, or Support Engineer in enterprise settings. - Expertise in installation, configuration, and administration of Oracle Database and RAC (11g, 12c, 19c). - Strong troubleshooting and performance tuning skills across database architecture, SQL, and system resources. - Proven track record in performing database upgrades and patching. - Ability to work effectively in a 24x7 operational support environment, including incident management and escalation handling. - Excellent communication, collaboration, and customer engagement capabilities. - BE/BTech and/or MS in Computer Science or related field (or equivalent experience). **Good-to-Have:** - Oracle Database, Exadata, or OCI certifications. - Hands-on experience with PL/SQL and SQL programming. - Familiarity with Exadata, Goldengate, and Oracle Enterprise Manager (OEM) 11g/12c/13c. - Experience with complex technical escalations and multi-platform environments. - Strong analytical skills and understanding of ITIL or support process frameworks.,