Job
Description
SKILLS: Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must. Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF, APEX is a must. Java, ADF, JET and PaaS skills. Oracle relevant technical Certification. Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS). Strong analytical and problem solving skills Technical troubleshooting experience. Our Ideal Candidate In addition to the technical capabilities, our ideal candidate is a person who: The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts Resource should be able to independently work on CEMLI objects - Design, develop and test Technically good in development and experience on EBS Financial Modules Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CEMLI s Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business Report progress/status/risk/issues on development at regular basis. Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CEMLIs Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time. Resource should be able to understand customer requirements/user stories and implement practical solutions. Resource should have hands on knowledge and expertise on Oracle EBS R12 and Fusion/SaaS modules Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another. REQUIREMENTS: Minimum 10 years of relevant experience. Excellent problem-solving skills and troubleshooting skills. Ability to work effectively in a team, collaborating with stakeholders to solve business needs. Strong communication and teamwork skills. Self driven and result oriented Collaborate with product owners, QA teams, and stakeholders to understand requirements, work on user stories/backlog items, and ensure high-quality delivery. Ability to keep track of schedules and ensure on-time delivery of assigned tasks, optimizing pace and meeting deadlines. Participate in standup meetings and provide progress updates regularly. Experience in understanding customer requirement. Good knowledge of business processes and application setups. Good Technical expertise on EBS/integrations architecture Fluent English (other additional languages will be also valued) Availability to travel and work onsite at customers by not less than 50% Availability to work 24x7 (on-call) RESPONSIBILITIES: Work on developing technical solutions to meet business requirements gathered and documented by functional consultant Identify and resolve key issues related to code change requirements and bug fixes Support Oracle ERP products and services from the technical aspect in line with the contractual agreement Works with support to resolve Customers SRs. Conduct knowledge transfer sessions both within the Oracle team and to end users. Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work. To develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer, To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties, To act as the technical primary point of contact for Oracle Support To safeguard customer satisfaction, and renewal, through quality delivery and added value. Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects. Detect and address performance challenges, security issues, and other technical concerns proactively. Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products. Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience; Escalate at the right time customer issues to Technical Account Manager where relevant; Ensure adherence to internal methodology, tools and quality standards; Actively participate on Services development. Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.
