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Principal Cloud Applications Consultant_Fortify

Principal Cloud Applications Consultant_Fortify

Opentext

8 - 10 years

20 - 25 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

kubernetes docker case management technical support aws german webinspect customer service microsoft azure google azure devops sccm production operations pipeline cloud consulting git fortify incident management devops jenkins troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Impact:

Fortify on Demand is an end-to-end platform for all your AppSec needs. We are the only application security provider to offer SAST, SCA, DAST, IAST, and MAST as a service. We help our customers to achieve fast remediation throughout the software lifecycle with robust assessments by a team of security experts. Experience in Production Operations (or Support), driving Incident management calls for escalations are a must.

What it takes:

This is a Principal technical support engineer role in the Fortify on Demand team, with a goal to provide the highest level of customer satisfaction.
As an Enterprise Support Engineer, you will act as a single point of contact your assigned customers, providing technical support on the Fortify on Demand offering.
The role is to provide expert technical support guidance to customers for the Application Security needs, working proactively to avoid issues and ensuring rapid incident resolution when problems occur.
As a Technical Account Manager, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Fortify Product Engineering.
The goal is to become a trusted support advisor and ensure that customers are successful in their use of their FoD service.

What you need to succeed:

Technical University or Bachelor's degree preferred.
Typically 8-10 years experience in technical support and/or consulting.
Experience in AppSec desired

Experience with AppSec tools (Fortify SCA, Fortify WebInspect or equivalent tools)
Excellent verbal and written communication skills in English
Knowledge of German and/or French would be a plus
Advanced troubleshooting skills in a technical environment.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. Knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to train peers on solutions.
Ability to take ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.

Good To Have

Knowledge of cloud platforms AWS, Azure, Google
Pipelines Jenkins, Azure DevOps
Containers Docker, Kubernetes
Git/Version control/SCCM
CEH or equivalent certification
DevOps
Open-source platforms

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