Presales Manager

Analyze IT Infrastructure Services requirements for customers and design appropriate cost-effective services/solutions.

- Solutions/Service Design dealing with all components of an IT Infrastructure, Transition & Transformation (Technology & Services).

- Evaluate, recommend, architect and implement Services solutions to enhance the IT Infrastructure Services.

- Build solution documents, effort estimates & pricing.

- Participate and team up with sales, delivery and Partner Managers to provide complete solutions to customers.

- Responsible to build and propose transformational services to customers, identify triggers, Identify key IT Infrastructure issues which impact the business and make recommendations to customers.

- Build and develop business cases, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.

- Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.

- Assist the sales group with (RFX) requests for quotes, information, bids, proposals and statements of work.

- Create, maintain and publish a set of written procedures and best practices for the delivery of pre- and post-sales services to customers.

- Present technical briefings to executives.

- Work with Business Development Managers and/or Account Executives and other individuals within the sales group to maximize revenue potential by equipping them with the relevant material (RFP/RFI/RFQ responses, Solutions, Pricing, etc.).

- Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPIs.

- To assume responsibility for running a bid team, where relevant Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.

- Support customer acquisition, conversion and retention targets.

Experience:

Education Qualification:

Ideal Candidate Profile:

• In depth working knowledge of TCP/IP v4 and an understanding of TCP/IP v6.
• Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market.
• Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data center services.
• Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field.
• Good working knowledge of Internet connectivity methods including xDSL and leased circuit services using copper and fiber presentation.
• Knowledge of CPE QoS technologies including traffic prioritization and traffic shaping.
• Understanding of the lower-level workings of VPN technologies including IPSEC and MPLS VPNs.
• Cisco Certifications CCNA, CCDA & CCNP an advantage.
• Fortinet Certification FCNSA & FCNSP an advantage.
• Previous experience of requirements gathering design and solution building and the ability to replicate this in a commercial setting.
• Able to show and discuss a range of previous customer solution designs.
• Be able to demonstrate familiarity with hosting as well as network solution designs and show integration between the two.
• Be able to demonstrate familiarity with resilient solution design for networks and hosting and discuss security implications for the two disciplines.
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Ability to cope under pressure and prioritize work accordingly.
• Project management experience a distinct advantage.