Presales Executive

As a member of our team, your primary responsibility will be to make outbound calls to potential leads in order to promote e-Learning through our BrightChamps EdTech platform and schedule demo classes. You will be handling these outbound calls, providing information about our demo sessions, and resolving any queries that the leads may have. Building rapport with leads and guiding them through the onboarding and enrollment process will be crucial to ensure a smooth and positive experience for them. Additionally, you will be responsible for scheduling demo classes based on lead preferences and ensuring timely follow-ups and rescheduling as needed. It is essential to accurately document all interactions, feedback, and requirements in our CRM system to maintain clear records. Collaboration with cross-functional teams will also be required to improve lead conversion rates and customer satisfaction, where you will have the opportunity to share insights that can enhance internal processes. To excel in this role, you should have a strong command of English, both spoken and written, as well as excellent interpersonal and communication skills. The ability to efficiently manage multiple tasks in a fast-paced environment is highly valued. Being detail-oriented with good organizational skills is essential for success in this position. Basic proficiency in computer applications and CRM systems is required, and previous experience in Edtech, sales, or promotion is preferred but not mandatory. In terms of logistics, this is a full-time, permanent position with a 6-day workweek (Sundays off). The shift timing is during the night from 9.30 pm to 6.30 am IST, and the location is conveniently located just a 5-minute walk from Vasai (W) Station. If you are interested in this opportunity, please reach out to us at 9022065550. Experience in pre-sales for at least 1 year is preferred, and availability for night shifts or overnight shifts is also desired. A willingness to travel 100% of the time is required for this role, and the work location is in person. We look forward to hearing from candidates who are enthusiastic about joining our team and contributing to the growth and success of our e-Learning platform.,