14 - 22 years
35 - 80 Lacs
Posted:18 hours ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities:
Analyze and understand client requirements and design customized solutions that meet their business needs.
• Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.
• Understand client transformation needs and design customized solutions.
• Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.
• Create compelling pitches to promote value based selling specific to verticals.
• Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
• Work on the opportunity commercials and create business value for the proposal.
• Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely.
• Travel to client location (need basis)/TCS locations across India/globally for client meetings, solution workshops and bid war rooms.
• Create industry specific white papers, point of view and case studies on CX.
Tata Consultancy Services
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