Pre-Sales and Customer Support

Location:

Job Type:

About the Role

Pre-sales, Customer Training, On boarding, and Support Representative for

Gandhinagar

Key Responsibilities

• Act as a trusted advisor in pre-sales: quickly absorb product/domain knowledge, uncover client needs, and propose tailored solutions with clear ROI. 
• Deliver crisp presentations and product demos (remote and in-person) that translate features into business outcomes. 
• Help with the sales cycle: prospect, nurture, demo, and help close. 
• Provide post-sales support, including onboarding, training, issue resolution, and on-site implementation when needed, ensuring smooth product adoption. 
• Help customers 

  adopt and use the product effectively

  , offering proactive resources, FAQs, and updates. 
• Address and resolve customer concerns promptly, building long-term trust and relationships. 
• Collaborate with internal teams (marketing, product, support) to deliver a seamless customer-centric experience. 
• Maintain up-to-date CRM records for leads, opportunities, activities, and support cases. 
• Be presentable and people-comfortable—confident on calls and in physical client meetings; represent the brand professionally. 
• Learn fast and adapt quickly to new information, products, and processes. 

Requirements

• Fast learner with strong problem-solving skills; able to pick up products, workflows, and industry concepts quickly. 
• Excellent spoken and written communication; confident presenter with strong executive presence. 
• Professional and presentable—comfortable speaking with customers on calls and in person in an office/professional setting. 
• Ability to work some NY/London overlap hours from Gandhinagar  
• Efficient with online meeting/communication platforms, and MS Office, and CRM. 
• Customer-focused, and effective working both independently and collaboratively. 
• Experience in pre-sales, business development, customer success/support, or other client-facing roles, a plus. 

Preferred Qualifications & Experience

• Bachelor’s degree in 

  Business Administration, Finance, Commerce

   or a related field. 
• MBA or Postgraduate qualification in 

  Finance, Sales, or Marketing

   is a plus. 
• Excellent communication skills.  
• Experience with international customers or U.S.-based clients, a plus. 
• Background in financial markets, trading systems, investment platforms, SaaS, technology, a plus.  

What We Offer

• Competitive salary plus performance-based incentives. 
• On-site/hybrid setup in GIFT City, Gandhinagar currently 3 days a week.