Practice Manager/Capability Lead

As a Practice Lead in IT services, your role will involve the following responsibilities: - Lead practice strategy and capability development across Cloud, Data, AI, and Cybersecurity by defining vision, roadmap, and go-to-market priorities. - Own day-to-day P&L management for the practice by setting targets for utilization, margins, and revenue, monitoring performance, and driving corrective actions to meet financial goals. - Partner closely with Sales and Delivery to incorporate AI-enabled insights into pre-sales, solutioning, proposals, and client engagements; support executive-level pitches and RFP responses. - Ensure delivery excellence through governance and automation by establishing KPIs, quality standards, CI/CD, and repeatable delivery patterns to improve predictability and client outcomes. - Manage client relationships and success by acting as a senior escalation point, ensuring high satisfaction, driving renewals, and expanding engagements. - Build, scale, and coach high-performing, AI-enabled teams by recruiting talent, setting goals, running performance reviews, and fostering a culture of continuous improvement. - Drive operational efficiency using AI and automation to improve productivity, reduce costs, and increase utilization. - Identify and mitigate delivery and business risks; ensure compliance with security and contractual requirements in collaboration with relevant teams. - Report regularly to executive leadership on practice performance, pipeline, risks, and opportunities; prepare monthly and quarterly updates. Qualifications required for this role include: - 13+ years of IT services experience with a minimum of 5 years in leadership or practice-head roles. - Deep domain expertise in Cloud, Data, AI, and/or Cybersecurity with a track record of delivering large, complex programs. - Proven ability to combine AI-driven thought leadership with practical client engagement and solution delivery. - Demonstrated experience in building and scaling teams, driving utilization and profitability, and managing P&L responsibility. - Strong stakeholder management skills with excellent communication and the ability to influence at the C-level. In addition, the company is looking for someone who can bring a unique blend of strategic thinking and hands-on leadership to drive the practice forward towards continued growth and success.,