PPK Operations Manager, Sustainability Practice

Practice planning and strategy execution

• Works with senior practice team members to enable Practice leadership to implement and evaluate the global strategy and additional strategic initiatives
• Supports and drives the practice planning process, integrating and synthesizing elements (eg solution, sector, region) into the full plan; adds and balances inputs from stakeholders such as Finance, Marketing, Partners, senior PPK members; serves as a key point of contact
• Interprets trends and highlight issues requiring intervention, eg cost recovery or commercial initiatives
• Consolidates and aggregates inputs, eg to IP roadmap/interlocks, ecosystem partnership tracking
• Proactively flags gaps and opportunities; recommends in-year tradeoffs
• Manages the solution/sector/region input process and aggregation for annual budget submission and reforecasts, including realignment/trade-offs; monitors progress

Practice operations and reporting

• Drives the design and execution of practice reporting, in coordination with PPK Reporting & Analytics team, leveraging advanced analytical tools and AI
• Interprets outcomes and develops insights on performance
• Supports preparation of senior leadership meetings with key stakeholders; including client-ready materials on practice performance
• Ensures solution/sector/regional teams are aware of and adopt KPI definitions established by global practice team, Finance, and others
• Optimizes intra-practice operational work through best practice sharing, centralization, automation or zero-basing; champions consistency in reporting standards

Affiliate management and meetings

• Owns affiliate administration (may be within specific domain or across practice), including support to the HLA process and/or recommendations on resourcing/staffing decisions
• Drives talent projects and cultivation, eg outside hiring, capability building, team surveys, internal staffing allocations, engagement
• Supports leadership on practice meetings and calls; oversees operations-related content; coordinates on meeting logistics with Events team

Commercial Operations

• Monitors and drives agreed commercial pipeline actions; coordinates on evolving client priority list (regions/sectors); ensures consistent account management approach and prepares materials for calls
• Connects to frontline feedback loops and uses to inform analysis; shares best practices, eg business development requests, use of client promoters
• Works across sectors/solutions to align marketing presence with practice priorities into an integrated plan
• Coordinates with Marketing Lead on marketing backlog

Practice communications and teaming

• Drives internal PPK team management, eg coordinates practice-wide NPS monitoring, ombudsperson role
• Ensures high quality results, may manage analysis done by junior(s) within or outside of the Operations team
• Onboards and apprentice team members
• Effectively manages the PD of juniors on team through coaching and performance feedback
• Administers BCN & Persistent IP resources
• Works seamlessly across Bain functions to share information and create alignment

ABOUT YOU

• Bachelor of Arts, Engineering, Science, or equivalent undergraduate degree with strong academic credentials; Statistics, Business, or Economics concentrations also applicable; MBA is a plus
• 6+ years of experience in a professional services firm environment
• You are intellectually curious and have a positive mindset
• You have a consistent track record of delivering strong results, including the ability to execute multiple projects at once using strong work planning skills
• You have strong problem-solving and analytical abilities; you drive experimentation and innovation
• You are known for your high-quality work, attentive to detail and very organized
• You have strong communication and presentation skills with the ability to establish credibility with senior business executives
• You are a strong team player with a demonstrated ability to motivate team members and a willingness to be flexible in meeting the needs of the practice and stakeholders
• You can operate independently (comfortable with a remote supervisor, juniors, and wider team) and manage competing priorities with minimal supervision
• You have the maturity and integrity to manage confidential information and use technology in a responsible way (eg, AI)
• You are skilled with data modelling, analysis and other tools (eg, Alteryx, Tableau, AI/GBTs/prompt engineering) with a command over Microsoft and automation applications (Excel, PowerPoint, PowerApps, Python)
• You have experience with business and performance measurement, strategic planning, finance/budget management, project management. You may also be familiar with consulting, recruiting/talent management, or business development