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Capgemini
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PowerCurve (PCC) Platform Support Analyst

PowerCurve (PCC) Platform Support Analyst

6 - 11 years

|

4 - 8 Lacs

Posted:2 weeks ago| Platform:

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Skills Required

python oracle problem management troubleshooting mysql sas batch processing business analysis powercurve sql plsql spring database management production support servicenow java encryption collections debt management sql database itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
JD for PowerCurve (PCC) Platform Support AnalystResponsibilities:

Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.

Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.

Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.

Manage ingestion of Credit Providers and ComputerShare return files and outbound files.

Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.

Support PROD, UAT and SIT environments including access issues and database permissions.

Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.

Ensure accurate collections communications and hardship arrangement processing.

Collaborate with IT and business teams to align PCC functionality with operational needs.

Engage in ITIL Incident, Problem, and Release Management processes.

Document support procedures and maintain production support documentation.

Provide L2/L3 support and escalate to Experian vendor when necessary.

Manage releases and deployment into customer environments.

Functional knowledge of Debt management (collections and recoveries) systems.

Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).

Primary Skills PowerCurve (PCC) Platform Support Analyst Responsibilities:

Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.

Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.

Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.

Manage ingestion of Credit Providers and ComputerShare return files and outbound files.

Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.

Support PROD, UAT and SIT environments including access issues and database permissions.

Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.

Ensure accurate collections communications and hardship arrangement processing.

Collaborate with IT and business teams to align PCC functionality with operational needs.

Engage in ITIL Incident, Problem, and Release Management processes.

Document support procedures and maintain production support documentation.

Provide L2/L3 support and escalate to Experian vendor when necessary.

Manage releases and deployment into customer environments.

Functional knowledge of Debt management (collections and recoveries) systems.

Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).

Skill set:

At least 5 years' experience in a similar role within the Banking / Finance industry.

Proficiency in managing PowerCurve Collections (PCC) platform.

Strong understanding of batch processing, encryption, and file ingestion workflows.

Experience with ServiceNow ITIL standards and structured support environments.

Excellent troubleshooting and problem-solving skills.

Python application and SQL database management experience.

PowerCurve (PCC) platform encryption/decryption, Azure portal, and log analysis.

Proficient in Python, Oracle, MySQL.

Strong background in incident, change, and problem management within banking and financial applications.

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