Post-Sales TAC Cybersecurity

As a member of the Inflow team, your role will involve working in ICT distribution and/or System Integration companies with a focus on technical support. You must possess a Palo Alto PCNSE certification and have experience in handling web, tele, and email based remote support. Your flexibility to work in a 24/7 rotational shift system is essential. Additionally, excellent communication, presentation, and interpersonal skills are required, along with a customer-oriented approach and strong technical analysis and problem-solving abilities. Being a team player and having the ability to multitask are also crucial for this role. **Key Responsibilities:** - Understand Palo Alto features & base configurations. - Verify a support contract before accepting the case. - Analyze and understand the client requirement or issue before commencing a session. - Ensure collection of the required error/system/traffic log prior to addressing an issue. - Capture the counters for identification of issues at the packet level. - Retrieve and install the Firewall licenses. - Verify the resource utilization & counters from CLI for hardware-related cases. - Firewall HA configurations. - Log Forwarding, Email Scheduler Report generations. - Import and export firewall configuration. - Boot the firewall in maintenance mode for configuration restoration or Factory reset. - Take Configurations backup before performing any changes at the client firewall. - Generate Tech Support file from the firewall. - Refer to relevant KB or live community discussion related to the issue for seamless troubleshooting. The company is looking for 2 candidates to join their team in Bengaluru. The ideal candidate should have a minimum of 4 years of experience and hold a Degree or Diploma in Computer Science / Information Technology.,