Portal Development Analyst- Analytics

Job Description

For our business, for clients, and for you Portal Development Analyst - Apex Connect Portal - Permanent Location: Pune Experience: 5 - 7 years Department: IT Employment Type: Full time Role purpose The role of Portal Support Analyst will be part of the group function. As a Portal Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting the APEX Connect portal. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving the queries raised by internal teams and investors for the application in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support: Assist users with portal-related issues, including login problems, navigation errors, and content access. Portal Configuration: Manage user roles, permissions, and content settings within the portal. Incident Management: Track, prioritize, and resolve tickets related to portal functionality. System Monitoring: Monitor portal performance and uptime and escalate issues when necessary. Documentation: Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Collaboration: Work with developers, system admins, and business teams to implement enhancements or resolve complex issues. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Efficiently manage coordination at both local and international levels, whenever and wherever required. Provide response and deliverables related to audit and compliance requests. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Training: Provide training or onboarding sessions for new users or teams. Working as a part of a global team to provide application support across several applications in APEX Group. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Ability to diagnose and resolve technical and Functional issues efficiently. Experience with fund administration and finance applications. Experience in supporting core line business applications. A user-focused mindset to ensure a positive support experience. Strong verbal and written communication skills and ability to present in a clear and concise manner. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work