P&O Technology Product Owner

Key Responsibilities:

• Partner with business representatives & DDIT to build, automate and release solutions based on system best practices and business priorities and ensure P&O solutions are designed consistently and in full alignment with the overarching architecture design and principles.
• Oversee and lead the systems solution design & configuration for the systems in scope and provide visibility to business stakeholders regarding the expected implementation timelines. In partnership with business stakeholders & DDIT, coordinate and conduct testing of new configuration to ensure all global and local requirements are met before planning move-to-production.
• Lead the business delivery of vendor upgrades and releases according to the vendor release calendar. Ensure systems are optimally configured to support business requirements and maintain validated status.
• Provide technical support to ensure good system health and efficient workflows. Resolve system issues, perform root cause analysis, and escalate major issues as needed, this includes directly resolving queries where explanation or clarification is required and interacting directly with the requester when further information is needed to resolve an issue.
• Service Management: Fulfil technology services requested, including system enhancements from the service offering in line with service management and delivery standards and according to defined Good Service Practices (GsP) and Service Level Agreements.
• Produce and manage reports, metrics and dashboards to provide relevant insights to business stakeholders. Analyse data to identify trends and areas for improvement.
• Collaborate with vendors, integration partners, and Managed Service Providers (MSP s). Maintain strong relationships with vendors to ensure timely resolution of issues and implementation of enhancements.
• Manage systems that are under scope according to the applicable guidelines such as Information management framework, data integrity framework, CFR 21 Part 11, and other regulatory requirements

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• Proactively communicate on systems-related topics to the appropriate internal stakeholders within the Function and Service Delivery teams. Collaborate with teams to share expertise, best practices, and knowledge. Act as an advocate for P&O systems, driving adoption.
• In partnership with DDIT own configuration documentation (e.g. workbooks, technical specs) and ensure timely updates of such documentation. Manage document administration activities, create and maintain system related documentation, processes, and standards that meet internal controls

Commitment to Diversity & Inclusion: :

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What you ll bring to the role:

• Bachelors degree or equivalent experience in P&O systems or related field.
• Minimum of 5 years Knowledge and experience with P&O technologies and tools (e.g., Workday, ServiceNow, SAP HCM, Cornerstone on Demand, Avature, Benify, Gloat).
• Experience in system implementation, configuration, and support.
• Strong experience with Agile methodologies.
• Strong experience with Service Management and Delivery. Excellent communication and interpersonal skills.

Desirable requirements:

• Experience in a global, matrixed environment