Digital Product Manager

About the Digital Business Unit at IndusInd:

• Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments
• Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers
• Build Embedded Finance (Banking as a Service) applications
• Ensure designs are highly available, highly modular, highly scalable and highly secure
• Drive digital business
• Some of the applications managed by the Digital Business Unit include Indus Mobile (bank's mobile app for retail individual clients), Indus net (net banking application of the bank), Indus Merchant Solutions app, WhatsApp Banking, Chatbots, easy credit for Individuals, easy credit for Business Owners, savings, current account and fixed deposit online platforms.
• There are many more innovative digital products and solutions in pipeline
• The unit's objectives are three fold - (a) Drive better customer experience and engagement (b) transform existing lines of businesses and (c) build new digital only or banking as a service led digital business models

About the Role:

• We are seeking a highly motivated and experienced Product Manager to join our team.
• The ideal candidate will be responsible for owning the product roadmap, designing customer journeys, and ensuring compliance with regulatory requirements.
• The candidate must possess a strong background in Fintech/Bank/NBFC with expertise in business lending products.
• This is a cross-functional role that requires collaboration with various departments to capture clear requirements and drive product enhancements.
• The successful candidate will also be responsible for keeping stakeholders updated and conducting market research to identify new opportunities for product improvement.

Responsibilities:

• Ownership of Product Roadmap:

  Develop and maintain the product roadmaps for digital sourcing of Business Loans, ensuring alignment with company objectives, customer needs, and regulatory requirements.

• Design Customer Journey:

  Design/Optimize seamless and intuitive customer and RM journeys based on customer voice, UI/UX best practices, A/B testing and product metrics to enhance the overall experience.