P&O Technology Product Owner

Role Overview: As the P&O Technology Product Owner at Novartis, you will act as the owner of specific P&O technologies/modules, managing and maintaining various P&O systems to provide knowledge and guidance, resolve issues, and support the delivery of vendor releases. You will directly fulfill service requests, resolve incidents, and enhance user experience to ensure compliance with industry requirements. Reporting directly to the Global Head P&O Technologies, your role will involve partnering with business representatives & DDIT to build, automate, and release solutions based on system best practices and business priorities. Key Responsibilities: - Partner with business representatives & DDIT to build, automate, and release solutions based on system best practices and business priorities. - Oversee and lead systems solution design & configuration for the systems in scope, ensuring visibility to business stakeholders regarding expected implementation timelines. - Lead the business delivery of vendor upgrades and releases, ensuring optimal system configuration to support business requirements. - Provide technical support, resolve system issues, and escalate major issues as needed to maintain efficient workflows. - Fulfil technology services requested, including system enhancements, in line with service management and delivery standards. - Produce and manage reports, metrics, and dashboards to provide relevant insights to business stakeholders. - Collaborate with vendors, integration partners, and Managed Service Providers to ensure timely issue resolution and implementation of enhancements. - Manage systems under scope according to applicable guidelines and regulatory requirements. - Proactively communicate on systems-related topics to internal stakeholders and act as an advocate for P&O systems. - Own configuration documentation and ensure timely updates of such documentation. Qualifications Required: - Bachelor's degree or equivalent experience in P&O systems or related field. - Minimum of 5 years of knowledge and experience with P&O technologies and tools. - Experience in system implementation, configuration, and support. - Strong experience with Agile methodologies and Service Management. - Excellent communication and interpersonal skills. Desirable requirements: - Experience in a global, matrixed environment. Please note that Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities they serve. If you are looking to work in a dynamic environment where you can make a difference in patients" lives, Novartis may be the place for you.,