Planning Advisor

Role Overview: As an Administration/Business Support employee at LRQA in Mumbai, your main responsibility will be to plan visits/activities efficiently, ensuring that the right assessors are utilized effectively to meet utilization targets and accreditation requirements. You will also be required to undertake various tasks to address queries from internal and external clients, communicate visit/activity details to assessors, and ensure contractual requirements and customer expectations are met. Additionally, you will assist with the RFAT process, guide customers to the portal for basic queries, maintain data accuracy in BA&IS systems, build and maintain relationships, and contribute to team meetings and initiatives. Key Responsibilities: - Plan visits/activities, optimize assessor usage, and ensure compliance with accreditation requirements - Resolve queries for internal and external clients, communicate visit details, and ensure understanding of contractual requirements and customer expectations - Assist with the RFAT process, provide notice aligned to agreed timescales, and support key account prioritization - Guide customers to the portal for basic queries and maintain data accuracy in BA&IS systems within agreed SLAs - Build and maintain relationships, understand contractual requirements and customer expectations - Contribute to team meetings and tasks at the request of managers - Provide support to other team members, departments, and offices as needed - Develop an understanding of Certification products, services, and systems - Prepare tenders, renewal contracts, and certificates for Arabic clients as per KPIs Qualifications Required: - Bachelor's or Master's degree with 2-3 years of customer service experience in a service industry - Strong communication, interpersonal, and relationship-building skills - Proactive problem-solving ability and commitment to customer needs - Proficiency in MS Office and good command of English (written and spoken),