Phone Receptionist

Job Description

Job Title: Phone Receptionist (English & Punjabi) Location: Onsite | Start Time: 6:30 PM IST Employment Type: Full-Time Department: Administration / Front Desk Benefits: HMO Coverage + Annual Leave Role Overview We are seeking a dedicated and bilingual Phone Receptionist to be the first point of contact for our patients over the phone. This role requires excellent communication skills in both English and Punjabi , a professional demeanor, and a strong ability to multitask in a fast-paced medical environment. Key Responsibilities Answer inbound calls and professionally engage with patients. Schedule, confirm, change, or cancel appointments using scheduling software. Relay patient messages clearly and accurately to medical staff (physicians). Review, interpret, and digitally file faxes. Conduct phone interviews with patients to complete required forms, case histories, and documentation. Input and format electronic medical records (EMRs) with accuracy. Maintain strict patient confidentiality and adhere to data protection policies at all times. Required Skills & Qualifications Fluency in English and Punjabi (speaking, reading, writing, and interpretation). Strong verbal communication and active listening skills. Excellent customer service and interpersonal abilities. Familiarity with basic scheduling and medical appointment software. Basic administrative and computer skills (data entry, digital filing, record formatting). Ability to work independently, manage time effectively, and handle sensitive information with discretion. Schedule & Work Conditions Work Hours: Start time at 6:30 PM IST Location: Onsite Position Type: Full-time