Role & responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Preferred candidate profile Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team Perks and benefits Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the Role: Conduct web app, external, and internal penetration tests for global clients. Deliver high-quality reports and communicate findings to stakeholders. Work autonomously in a client-facing role with minimal supervision. Work Setup Location: Onsite - Bangalore Core hours: ~10 AM7 PM IST (but we're flexible) Key Responsibilities: Conduct full-scope penetration tests : Web apps (modern JS frameworks, APIs, microservices) External/internal networks (pivoting, privilege escalation) Cloud environments (AWS/Azure/GCP misconfigurations) Develop custom exploits for unique vulnerabilities (not just CVEs) Reverse engineer black-box systems when documentation is limited Client & Reporting: Translate technical findings into executive-level risk briefings Deliver actionable reports (we hate template spam) Guide clients through remediation validation Team Contribution: Mentor junior team members (optional but encouraged) Contribute to internal tool development (if interested) Participate in quarterly research sprints (choose your focus area) Requirements: OSCP-certified (must have current certification) 3-5 years of hands-on pen testing experience (not just vulnerability scanning) Can walk us through your methodology for: Web app testing (Burp Suite, custom exploits) Internal network pivoting Cloud environment testing (AWS/Azure/GCP) Communication chops – you'll be explaining XSS to CTOs Nice-to-Haves (Tell Us If You Have These): OSCE/OSEP/CREST certifications Cloud security certs (AWS/Azure/GCP) Published CVEs/blog posts/research Experience with red team operations What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Position: Bilingual Phone Receptionist (Onsite) - Punjabi and English Location: Onsite Employment Type: Full-time Schedule: 9am-6pm EST About the Role: We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. Key Qualifications: Fluent in English & Punjabi (speaking, reading, and interpretation) Experience in customer service, scheduling, or administrative support Comfortable using scheduling software and electronic medical records (EMR) systems Strong phone etiquette and interpersonal skills Ability to interpret and file medical documents accurately High level of discretion and confidentiality Key Responsibilities: Answer and manage inbound calls from patients in a professional manner Schedule, change, and cancel medical appointments using booking software Communicate messages between patients and medical staff (physicians) Enter and format patient records in electronic medical systems Review, interpret, and digitally file faxes and medical documents Interview patients to complete forms, case histories, and documentation Maintain strict confidentiality of all patient and medical information What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.