Personal Banker

Job Summary:

Personal Banker

Key Responsibilities:

Customer Service & Relationship Management

• Greet and assist customers in a professional, friendly, and efficient manner.
  
• Develop and maintain strong relationships with individual clients by understanding their needs and offering suitable financial products.
  
• Address customer inquiries, complaints, or issues promptly and effectively.
  

Sales & Cross-Selling

• Identify customer needs and recommend appropriate banking products such as savings accounts, fixed deposits, credit cards, personal loans, home loans, and investment plans.
  
• Actively participate in sales campaigns and meet or exceed assigned sales and revenue targets.
  
• Promote digital banking services and encourage clients to use online platforms and mobile apps.
  

Banking Operations

• Assist customers with opening and closing accounts, processing deposits and withdrawals, and updating account information.
  
• Perform routine banking transactions while ensuring accuracy and compliance with bank policies.
  
• Support branch operations, including end-of-day cash reconciliation, KYC documentation, and transaction reporting.
  

Compliance & Documentation

• Ensure all activities comply with internal banking policies, KYC/AML regulations, and financial guidelines.
  
• Maintain accurate and up-to-date records of all client interactions and transactions.
  

Collaboration & Support

• Work closely with the branch team to deliver seamless service and achieve overall branch performance goals.
  
• Refer high-value clients or specialized service needs to relationship managers or financial advisors as required.

Key Skills:

• Strong interpersonal and communication skills
  
• Customer-oriented with a professional and friendly demeanor
  
• Sales-driven and target-focused
  
• Attention to detail and strong numerical ability
  
• Problem-solving and decision-making capabilities
  
• Proficiency in MS Office and banking/CRM software systems