PEGA Support Engineer - 3- 7YRS

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Job Title

Location

Experience

Employment

Timing

Job Summary

We are seeking a proactive and detail oriented PEGA Support Engineer to join our dynamic team. The ideal candidate will have 2+ years of hands-on experience in PEGA support and troubleshooting, with a strong understanding of PEGA architecture and application behavior.

Key Responsibilities

• Provide day-to-day support for Pega applications, including incident resolution and service request fulfillment.
• Monitor application performance and system health using tools like PDC, logs.
• Investigate and troubleshoot issues related to case flows, rule execution, integrations, and UI behavior.
• Collaborate with Development and QA teams to escalate and resolve complex issues.
• Document support procedures, known issues, and resolutions in the knowledge base.
• Assist in deployment validation, smoke testing, and post-release monitoring.
• Participate in root cause analysis and contribute to continuous improvement efforts.
• Ensure compliance with SLAs, security policies, and audit requirements.
• Communicate effectively with stakeholders and end users to provide timely updates and solutions.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• Minimum 2 + years of experience in PEGA support.
• PEGA CSA Certification.
• Strong understanding of PEGA PRPC architecture, case management, and rule resolution.
• Experience in troubleshooting PEGA applications, logs, and performance issues.
• Familiarity with incident management tools (e.g., ServiceNow, JIRA).
• Excellent communication and analytical skills.
• Ability to work independently and in a team-oriented environment.

Good to Have

• Experience with PEGA CLM/KYC frameworks
• Knowledge of financial services domain and regulatory compliance
• Exposure to PEGA Deployment Manager, DevOps tools and CI/CD pipelines
• Exposure to PEGA Diagnostic Cloud
• PEGA CSSA certification

Interested cans hare the updated cv in mgs.rec@mizuho-cb.com

Subject line :- Pega Support engineer

Preferred candidates from Mumbai under 20 kilometers

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710