Pega Marketing Developer

As an experienced professional with over 5 years of expertise, you will play a crucial role in resolving queries and issues escalated by the first line or Customer Support Team within specified SLA timeframes to minimize customer impact. Operating as part of the on-call rotation for second line support will be one of your key responsibilities. You will also act as a representative for planned changes to the Pega systems and serve as the primary owner for one or more critical Pega systems. It will be your duty to ensure software and system maintenance, as well as health checks, are conducted appropriately and on schedule. Collaborating closely with incident managers, you will work towards the swift resolution of issues and provide accurate details for reporting purposes. You will also engage with the problem manager to conduct root cause analysis and implement preventive measures to prevent incident recurrence. Attending team meetings and Operations communication sessions as necessary will be part of your routine, along with ensuring that all incidents and issues related to key systems are added to the knowledge base. Your ability to work effectively in diverse and multicultural teams, coupled with a detailed understanding of application operations, will be essential for success in this role. Strong communication skills, both written and verbal, proactive nature, self-driven attitude, good presentation skills, and experience in a European work environment will be advantageous. If you are looking to contribute your expertise in a dynamic environment, please share your resume at deepika.eaga@quesscorp.com.,